At kws Store, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with the return process.

1. Return Period

You have 14 calendar days to return an item from the date you received it.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers).
• Intimate or sanitary products.
• Hazardous materials, or flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.
• Customized or personalized items.

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at Kwsstore2@gmail.com with your order number and details about the product you wish to return.
   
2. Once your return is approved, you will receive instructions on where to send your returned item.

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

6. Inspection and Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Kwsstore2@gmail.com 

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

kws Store

Email: Kwsstore2@gmail.com

Address: Browns weg