At kws Store, we understand that sometimes plans change and you may need to cancel an order. This Cancellation Policy outlines the process and conditions for cancelling orders on our website.

1. Cancellation Period

You can cancel your order at any time before it has been shipped. Once an order has been shipped, it cannot be cancelled.

2. How to Cancel an Order

a. Online Cancellation:

• Log in to your account on our website.
• Navigate to the "My Orders" section.
• Select the order you wish to cancel.
• Click on the "Cancel Order" button and confirm your cancellation.

b. Contacting Customer Support:

• If you are unable to cancel your order online, please contact our customer support team at support@kws01.com or +5978841996 with your order number and request for cancellation.
• Our support team will assist you with the cancellation process.

3. Confirmation of Cancellation

Once your cancellation request has been received and processed, you will receive an email confirmation. Please ensure to check your spam/junk folder if you do not see the confirmation in your inbox.

4. Refunds for Cancelled Orders

If your order is successfully cancelled before shipping:

• You will receive a full refund to your original method of payment.
• The refund will be processed within 5 business days. Please note that it may take additional time for the refund to appear on your statement depending on your payment provider.

5. Orders Shipped

Orders that have already been shipped cannot be cancelled. If you no longer want the items, you will need to follow our Return Policy Refund Policy | Kws Store Ecommerce (kws0.com) to return the products after receiving them.

6. Changes to This Cancellation Policy

We may update our Cancellation Policy from time to time. We will notify you of any changes by posting the new Cancellation Policy on this page and updating the effective date. You are advised to review this policy periodically for any changes. Your continued use of the website after any modifications to the Cancellation Policy constitutes your acceptance of the new policy.

7. Contact Us

If you have any questions about our Cancellation Policy, please contact us at:

kws Store

Email: support@kws01.com

Phone: +5978841996

Address: Brownsweg